ServiceNow AI Agents
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ServiceNow AI Agents are purpose-built digital workers that automate routine business processes across IT, HR, finance, and customer service by leveraging generative AI and enterprise workflow data.
Overview
Deployable AI agents that act on structured enterprise data from ServiceNow’s platform
Enable automation in key workflows—IT ticketing, HR onboarding, procurement, and finance approvals
Customizable through Flow Designer and integrated with Now Assist for LLM-powered answers
Use real-time memory, approvals, and governance to track tasks and ensure compliance
Demo Screens
Capabilities
IT Incident Resolver
Handles incident ticket creation, classification, and resolution within ITSM.
HR Onboarding Coordinator
Guides new hires through customized onboarding checklists and approvals.
Finance Workflow Automator
Moves purchase requests, expense approvals, and vendor validations through custom flows.
Customer Service AI Agent
Resolves Tier 1 support inquiries and updates cases across channels.
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Details
Creator
ServiceNow
Type
Externally Hosted Agent